Terms And Conditions

Gardeners Greenford Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Greenford provides gardening and related outdoor services to residential and commercial customers. By making a booking, accepting a quotation, or allowing our gardeners to commence work at your property, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the individual or business who requests or receives services from Gardeners Greenford.

Company means Gardeners Greenford, the gardening service provider.

Services means any gardening, lawn care, hedge trimming, tree work within our remit, planting, clearance, maintenance, or other outdoor work provided by the Company.

Visit means a single attendance by our gardeners at the Customer property for the provision of Services.

Property means the address at which the Services are to be carried out.

2. Scope of Services

The Company provides gardening and outdoor maintenance services, which may include lawn mowing, hedge trimming, pruning, planting, garden tidy ups, leaf clearance, weeding, and general garden maintenance. Some works such as substantial tree surgery, landscaping construction, or specialist tasks may be subject to separate terms, additional risk assessments, or may be declined if outside our capability or insurance cover.

The exact scope of Services for each Visit will be agreed in advance, usually through a quotation or service description, based on the Customer requirements, the condition of the garden, and the time available. Unless otherwise agreed in writing, our obligation is to provide the Services with reasonable skill and care, but not to achieve a guaranteed result where conditions, weather, or pre-existing garden health may limit outcomes.

3. Booking Process

3.1 Initial enquiries

Customers may request a quotation or make a booking enquiry by contacting the Company through its usual communication channels. During the enquiry, you may be asked to provide details of the Property, the type of work required, and any access or parking information.

3.2 Quotations

Where possible, the Company will provide an estimated price based on information supplied by the Customer. For certain works, a site visit may be required before a quotation is confirmed. All quotations are given in good faith based on visible or reported conditions at the time. If during the Visit it becomes clear that significantly more work or time is required than initially anticipated, the Company will discuss any necessary change in price with the Customer before proceeding, where reasonably possible.

3.3 Accepting a booking

A booking is considered confirmed when the Customer accepts a quotation or confirms a requested Visit date and time offered by the Company. Confirmation may be given verbally or in writing via the communication channel used. The Company reserves the right to refuse or cancel any booking at its discretion, for example where access is unsafe or where previous invoices remain unpaid.

3.4 Regular maintenance plans

For ongoing maintenance, the Company may agree a recurring schedule, such as weekly, fortnightly, or monthly visits. The schedule will depend on season, daylight, and operational capacity. The Company will make reasonable efforts to attend on the agreed dates, but exact times cannot be guaranteed and may be adjusted due to weather, traffic, or other operational factors.

4. Access and Customer Obligations

The Customer must ensure that the Company has safe and reasonable access to the Property for the duration of the Visit. This includes arranging for gates to be unlocked, providing any necessary access codes, and ensuring that pets are secured away from the working area.

The Customer should remove any personal items, toys, garden furniture, or obstacles that may interfere with the Services or pose a safety risk. If access is not possible on arrival, or if the garden is obstructed to the point that work cannot be carried out safely, the Company may treat the Visit as a late cancellation and may charge a fee in accordance with the cancellation provisions below.

The Customer is responsible for informing the Company of any known hazards at the Property, such as uneven ground, hidden ponds, fragile surfaces, buried cables, or any restrictions imposed by neighbours or local regulations that may affect the work.

5. Pricing and Payments

5.1 Prices

Prices may be set by the hour, by the job, or by an agreed fixed fee, depending on the nature of the Services. All prices will be communicated to the Customer before work proceeds. Unless otherwise stated, prices are exclusive of any disposal fees for garden waste that must be taken off-site, materials such as plants and compost, and any parking or congestion charges directly incurred in attending the Property.

5.2 Payment terms

Payment is due upon completion of the Visit unless a different arrangement has been agreed in advance. For ongoing maintenance or commercial work, the Company may issue invoices on a periodic basis. Payment methods and any bank details will be provided directly to the Customer through a secure channel. The Customer must not withhold payment for completed Services on the basis of minor aesthetic preferences or issues that could have been reasonably resolved if raised during or immediately after the Visit.

5.3 Late payment

If payment is not received by the due date stated on the invoice, the Company reserves the right to charge interest on overdue amounts and to suspend further Services until payment is made in full. Any costs reasonably incurred by the Company in recovering late payments, such as collection fees or legal costs, may be added to the outstanding balance.

6. Cancellations and Rescheduling

6.1 Customer cancellations

If the Customer needs to cancel or reschedule a Visit, they should notify the Company as early as possible. The Company asks that at least 24 hours notice is given wherever reasonably possible. Where a Visit is cancelled with less than 24 hours notice, the Company may charge a cancellation fee up to a reasonable proportion of the expected Visit cost to cover lost time and travel.

6.2 Company cancellations

The Company may need to cancel or reschedule a Visit due to severe weather, staff illness, vehicle issues, or other circumstances beyond its control. In such cases, the Company will aim to notify the Customer as soon as reasonably practicable and offer an alternative date. The Company will not be liable for any indirect losses or inconvenience caused by such rescheduling, but no cancellation fee will be charged where the Company initiates the change.

6.3 Adverse weather

Some gardening tasks cannot be performed safely or effectively in certain weather conditions. The Company reserves the right to alter the planned work or to postpone the Visit if conditions would compromise safety, damage the garden, or prevent the desired result, for example during heavy rain, storms, snow, or extreme heat.

7. Garden Waste and Environmental Regulations

7.1 On-site composting and waste

Where practical, the Company may recommend that garden waste such as grass clippings and leaves be composted or stored on-site in a designated area provided by the Customer. This can reduce costs and environmental impact. The Customer should ensure any composting area is suitable and permitted at the Property.

7.2 Removal of waste

If the Customer requests the removal of garden waste from the Property, additional charges may apply to cover labour, transport, and disposal fees. The Company handles garden waste in line with applicable UK waste and environmental regulations. Waste will not be left on public land or disposed of unlawfully. In some cases, larger volumes of waste may require a separate clearance service or the use of skips, which may be arranged at extra cost.

7.3 Non-garden waste

The Services do not include the removal of general household rubbish, builders waste, or hazardous materials. The Company reserves the right to refuse removal of any waste it considers unsafe, unsuitable, or outside normal gardening activities. Where such waste restricts access to garden areas, the Customer may be asked to clear it before Services can proceed.

8. Materials, Plants, and Property Condition

8.1 Supply of materials and plants

Where agreed, the Company may supply plants, soil, compost, mulch, and related materials. The cost of these items will be added to the service price. While the Company will use reasonable care in selecting appropriate plants and materials for the site conditions described by the Customer, it cannot guarantee plant survival or growth due to factors such as weather, pests, diseases, soil quality, and watering practices outside its control.

8.2 Existing garden condition

The Customer acknowledges that the condition and history of the garden, including previous maintenance, soil treatment, and planting choices, can affect the results of the Services. The Company is not liable for pre-existing issues such as diseased plants, compacted soil, invasive weeds, or structural damage that limit the effectiveness of any remedial work.

9. Liability and Insurance

9.1 Duty of care

The Company will exercise reasonable skill, care, and diligence when providing the Services and will take reasonable precautions to protect the Customer property while working on site.

9.2 Limitations of liability

The Company shall not be liable for any indirect or consequential loss, loss of profits, or loss of enjoyment arising from the Services. To the maximum extent permitted by law, the total liability of the Company for any claim arising out of or in connection with the Services shall not exceed the total amount paid by the Customer for the specific Visit during which the event giving rise to the claim occurred.

The Company is not liable for minor damage or wear and tear reasonably expected from normal gardening work, such as light scuffing to lawn edges or incidental marks on hard surfaces that can be cleaned or that arise unavoidably in the course of the Services. The Company is also not liable for damage caused by defective or fragile materials at the Property, for example crumbling walls, unstable fencing, or old paving.

9.3 Exclusions

Nothing in these Terms and Conditions limits or excludes the Company liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit or exclude liability.

10. Customer Satisfaction and Complaints

The Company aims to provide a reliable, high-quality gardening service. If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 48 hours of the Visit. Where a complaint is justified and relates directly to work performed, the Company may, at its discretion, offer to revisit the Property to rectify the issue or provide a reasonable alternative solution.

Complaints raised several weeks after a Visit, or after significant changes have occurred in the garden due to weather, growth, or third-party work, may be more difficult to assess and may limit the Company ability to offer remedies.

11. Health and Safety

The Company and its gardeners will follow reasonable health and safety practices when carrying out the Services, including the use of appropriate tools, equipment, and protective gear. The Customer agrees not to instruct the Company to undertake any task that is clearly unsafe, such as working at excessive heights without proper equipment, or using machinery in conditions where serious injury is likely.

The Customer must ensure that children and pets are kept away from the working area while tools and machinery are in use. The Company will not be responsible for accidents that occur because a Customer or other person enters the working area against advice or interferes with tools or equipment.

12. Data Protection and Privacy

The Company may collect and store basic personal information such as names, addresses, and service details for the purpose of providing the Services, managing bookings, and issuing invoices. Information will be handled with reasonable care and will not be sold to third parties. The Company may share limited information with trusted partners such as accountants or subcontractors where necessary to deliver the Services or meet legal obligations.

13. Changes to these Terms

The Company may update these Terms and Conditions from time to time. The version in force at the time of a booking will apply to that booking. Updated terms may be made available on request. Continued use of the Services after any changes take effect will constitute acceptance of the revised terms.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking or allowing our gardeners to commence work at your Property, you acknowledge that you have read, understood, and agree to these Terms and Conditions.